Privacy Policy

Effective Date: 10/03/2025

Introduction

Rate Us Pro ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). By using the App, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information when you use the App:

  • Personal Information: When you register or use the App, you may be asked to provide personal details, such as your name, email address, and other contact details, to facilitate your account or profile.
  • Review Information: When you submit reviews or ratings for service providers (such as restaurants, stores, or other vendors), we collect the content of your feedback, including text, ratings, and any other information you provide.
  • Location Information: We may collect your device's location data (with your consent) to suggest nearby service providers for you to rate.
  • Device Information: Information about your device, including your IP address, browser type, operating system, device identifiers, and usage patterns within the App, may be collected automatically.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your user experience, analyze App usage, and personalize content and ads.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve the App: We use your information to operate, maintain, and improve the services and features of the App.
  • To process reviews and ratings: Your submitted reviews, ratings, and feedback will be made available to the service providers you review, and may be used for marketing purposes by the service providers.
  • To communicate with you: We may use your contact information to send you updates, promotions, or other communications related to the App or the services you interact with.
  • To customize your experience: We may use your information to personalize your experience within the App by showing relevant service providers based on your preferences and location.
  • To comply with legal obligations: We may use your information as required to comply with applicable laws, regulations, or legal processes.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information in the following situations:

  • With service providers: We may share your reviews and ratings with the service providers (e.g., restaurants, stores) you review, allowing them to understand customer feedback.
  • With third-party vendors: We may share your information with third-party service providers who perform functions on our behalf (e.g., hosting, data analytics, customer service).
  • With legal authorities: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court order).

4. Data Retention

We retain your personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. If you wish to delete your account or reviews, you may contact us, and we will process your request in accordance with applicable law.

5. Security of Your Information

We use commercially reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission or storage method is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access and correction: You can request access to and correction of your personal data.
  • Deletion: You can request the deletion of your personal data.
  • Opt-out of marketing: You may opt out of receiving marketing communications by following the unsubscribe instructions in the communication.
  • Data portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

If you wish to exercise any of these rights, please contact us at contact@rateuspro.com.

7. Children's Privacy

The App is not intended for use by individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Rate Us Pro

123, MG Road, Indiranagar, Bengaluru, Karnataka, 560038, India

contact@rateuspro.com

+91 9822564171